Payments for your holiday accommodation will be paid into and held on your behalf in an independently controlled and administered bank trust account. Funds may only be withdrawn from this account with the approval and signature of the trustees, and in accordance with a trust deed, after your return date and on completion of your holiday. You can confidently book with Hallmark Leisure knowing that your money is safe. Further details are given in the Booking Conditions below.
Terms & Conditions
Your contract is with Hallmark Leisure Ltd, who specialise in the reservation of accommodation in hotels, apartments and villas for independent holidaymakers. Hallmark Leisure Ltd is not a tour operator or organiser and does not provide travel arrangements. The contract is subject to English Law and to the exclusive jurisdiction of the English Courts.
1.	How To Book
[a]	By telephone to confirm availability and prices currently valid.
[b]	Bookings must then be confirmed by payment of a deposit of £35 per person, or such other amount agreed between us, (if booking more than 8 weeks before holiday commencement) or full balance (if booking less than eight weeks before commencement date). Important - please refer to Special Events/Group Bookings section (number 10 below).
[c]	Upon receipt of deposit or balance reservations will be confirmed in writing by confirmation/invoice. However if, between the telephone enquiry and receipt by Hallmark Leisure Ltd of deposit or balance, there has been any change in prices due to currency exchange rate variation or other reason, the client or their Travel Agent will be informed. If the price is higher than that originally quoted, the client may withdraw from the reservation without cost.
2.	Payment
	Unless other payment terms have been agreed between us the balance due is payable 8 weeks prior to commencement date or at time of booking if within 8 weeks of commencement. Cheques should be made out to ‘Hallmark Leisure Trust Account’. Failure to make payment on time may result in the cancellation of any reservation and the forfeit of any deposit paid. All payments, including deposits, will be paid into and held in an independently administered bank trust account, including credit card and charge card payments, until released by the Trustees after your return date and on the completion or cancellation of your holiday. Payments should be sent to Hallmark Leisure Limited together with the signed Letter of Authority, which will be provided with the confirmation invoice. This Letter gives authority to the Trustees to release payments to Hallmark Leisure Limited, on or after the date specified. Important Note: Accommodation Vouchers will not be issued until the signed Letter of Authority is received by the company. In the event of the financial failure of Hallmark Leisure Limited prior to commencement of the holiday, customers will be refunded the money in full by the Trustees.
3.	Price Guarantee
	Prices quoted at the time of firm booking, which is the date when deposit or balance is received by Hallmark Leisure Ltd, will not be changed provided the balance payment is received on the due date. If payment is late, Hallmark Leisure Ltd reserves the right to re-quote at prices prevailing on the date payment is received.
4.	Vouchers
	Upon receipt of cleared payment and signed Letter of Authority (see 2. above), vouchers detailing the reservations made will be sent to the client or Travel Agent, together with contact telephone numbers and address of our overseas agent.
5.	Changes by the Client
	An amendment by the client which requires the issue of a new invoice and/or accommodation voucher will incur payment of an amendment fee of £10 per person up to a maximum of £40 per booking except when adding extra clients. Special requests/amendments after confirmation has been issued which involve extra communications costs (email/fax/telephone) will be charged at £20 each time. Note: A date change enforced by airline/operator amendment will not incur the amendment fee provided documentary evidence of the alteration is supplied.
6.	Changes by Us
	Reservations are individually confirmed and it is rare that a confirmed booking cannot be honoured. In the unlikely event however that an accommodation supplier is unable to provide the reservation confirmed, if we are advised in advance, we will offer the nearest alternative available, with the option to withdraw from the booking with a prompt and full refund of all monies paid. We will also pay compensation on the following basis whether or not the alternative is accepted: Change 14 days or more before commencement - £10 per person Change less than 14 days before - £20 per person Any reduction in cost if the alternative is accepted, will be refunded. Any increase in cost will be absorbed by us. Note: Amendments enforced by reason of force majeure such as war, civil unrest, governmental order, fire, flood or other emergency, will not invoke compensation payment.
7.	Cancellation by the Client
	Unless other cancellation terms have been agreed between us, should the client cancel reservations made after they have been confirmed, charges will be made on the following scale as a percentage of the total accommodation cost: More than 42 days prior to departure deposit only 08-42 days prior to departure 25% or deposit whichever greater 01-07 days prior to departure 50% or deposit whichever greater On or after day of departure 100% Note: Non-arrival (no show) at the property will be treated as cancellation on the day of departure and no refunds can be made. Please see Important Information, also on page 145 of our new Hallmark Collection brochure or page 57 of our current Hallmark Summer Sun brochure, in case of travel delays. See also (10) below.
8.	Cancellation by Us
	We do not cancel accommodation except in the case of non or late payment by client or for reasons of force majeure as defined in the Note under clause 6. Compensation is not payable in either of these circumstances.
9.	Complaints
	Hallmark Leisure Ltd give due diligence to every reservation, to eliminate possible error and misunderstanding, making complaints extremely unlikely. However, should you feel you do have cause for complaint or dissatisfaction during your holiday, it must be brought to the attention of the manager of the property immediately to give them the opportunity to put right the source of your complaint. If the matter is not resolved satisfactorily, you should put your complaint in writing to the manager, and inform our local agents of your complaint and actions. If you should still feel cause for dissatisfaction, you should write to us within 28 days of the end of your stay so that we can investigate the matter. We regret we cannot accept complaints made after this period.
10.	Special Events/Group Bookings
	For Special Events (e.g. major sporting events etc.) or Group Bookings, different deposit, payment and cancellation terms may apply. In such cases, we will quote full conditions by fax or letter before accepting your reservation. Formal acceptance of any such conditions by a signed copy of our fax or letter will be required before a reservation can be finalised.
11.	Special Requests
	Hallmark Leisure is always happy to pass on special requests such as low floor, adjacent rooms, double bed etc. However, no guarantee can be given and we are unable to accept any liability if such requests cannot be met. If a special request can only be met by providing a room/apartment of a higher grade at a higher price, the client will have the option of paying the supplement or cancelling the special request. Please note that such special requests cannot be accepted in conjunction with reduced price Special Offers.
Note: We specifically draw your attention to the Important Information, also on page 145 of our Hallmark Collection brochure which is designed to eliminate potential areas of misunderstanding.