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Payments for your holiday accommodation will be paid into and held on your behalf in an independently controlled and administered bank trust account. Funds may only be withdrawn from this account with the approval and signiature of the trustees, and in accordance with a trust deed, after your return date and on completion of your holiday. You can confidently book with Hallmark Leisure knowing that your money is safe. Further details are given in the Booking Conditions. |
We provide individual accommodation vouchers specifying the dates for which reservations have been made, the type of room/apartment/villa, meals booked, any optional extras and any special requests which have been passed on. Any services or facilities not covered by our voucher will be charged as extra. Similarly any special requests passed on which involve extra costs are the responsibility of the client.
Air Conditioning
Our property descriptions refer to air conditioning where the facility exists but this is not intended to imply full-time or year round availability. Due to a combination of cost and environmental considerations, managements may limit the hours of operation each day and air conditioning systems may be run only during the hotter summer months. It may also be centrally controlled. In many cases, systems are set to automatically shut off when the electricity supply is deactivated.
Brochure Descriptions
All information and descriptions have been carefully checked and re-checked for accuracy prior to publication. Services, entertainments and other facilities included in the descriptions are based on information provided by property owners or managers and reflect their intentions. Some services or entertainments may be dependent on minimum numbers of guests in residence or participating, weather conditions (e.g. outside dining), or availability (e.g. tennis courts or golf courses being pre-booked for a competition or under repair). Under such circumstances, neither we nor property owners/managers can accept any liability.
If any significant advertised facility or service is permanently withdrawn or changed, we will do our best to inform all guests booked prior to commencement of the holiday.
Check-in/Check-out Times & Night Arrivals
Accommodation is reserved from the daily check-in time set by the individual property (normally 1 p.m. or later). Should you have an overnight arrival your accommodation will have been reserved from check-in time the previous day and no allowance can be made for any meals which may be missed. Check-out time is normally 12 noon. Accommodation may be retained later only by agreement with the property management and a further charge will be made irrespective of the time you arrived.
Child Safety
We particularly stress to parents or guardians to ensure that children are not permitted to play in or around lifts or staircases. It is also illegal for children to travel unaccompanied in lifts. Children should not be permitted on to balconies unaccompanied and even then great care should be exercised. Roads are a greater source of danger than normal due to driving on the ‘wrong’ side and children should be watched and instructed accordingly.
Children’s clubs (miniclubs) at hotels/apartments will not normally accept children under 3 or 4 years of age. Some operate a creche or baby-sitting service for infants but at a charge.
Dress Code in Hotel Dining Rooms/Restaurants
Most hotels insist that gentlemen wear long trousers and shoes, not trainers or sandals, in the evenings. For Christmas and New Year Gala meals, a jacket and tie is a usual requirement. Some hotels operate specific dress codes for their bars and restaurants. Where this is the case, we will send details with your confirmation/invoice.
Extra Beds in Rooms or Apartments
To eliminate the need for portable or ‘camp’ beds, which take-up floor space in rooms, additional or extra beds are increasingly being provided for in the form of convertible sofa-beds. Subject to individual management policy, sofa-beds will normally accommodate one adult or one or two children under 12 years of age. Information on the policy at individual properties can be provided on request.
Hotel Restaurants - Opening Days
An increasing number of hotels are operating more than one restaurant, to give guests increased variety and choice. Please note that in most cases, not all restaurants will be open every day and at certain periods of the year when occupancy rates are low, some restaurants may be closed for extended periods. Such operational matters are entirely at the discretion of hotel managers.
Inventory Deposit in Apartments/Villas
You may be asked for a deposit against losses, breakages, damage or additional cleaning on arrival, which will be refunded on departure, less any charge due.
Meals in Hotels
Most hotels featured include Room and Breakfast (normally full buffet) or Half Board. Meals included for Half Board are Breakfast and Dinner. A few hotels may permit guests to take lunch instead of dinner but this is entirely at the discretion of the management.
All Inclusive arrangements provide for breakfast, lunch and dinner plus snacks as specified in individual property descriptions. In most cases, house wine, soft drinks, water and beer is included at main meals. Where alcoholic drinks are included at the bars, premium brand and imported drinks are excluded or carry an extra charge.
Overseas Local Agents
In each destination we have appointed a local agent to assist you with advice and information. Normally, they are contactable during office hours, although where possible an out-of-hours emergency number is provided. In the event of a medical or other emergency, you are advised to contact the emergency service of your insurer.
Personal Safety
All the properties we feature conform with local fire regulations and other laws. For your own safety please familiarise yourself on arrival with the location of fire equipment and emergency exits; plans are normally displayed on the back of room doors. We would also point out that accidents do occur in and around swimming pools due to surfaces made slippery by water, diving into shallow water, playing on diving boards etc., and you should exercise due care in the use of such facilities, as well as taking care on room balconies, staircases which may have lower rails/banisters than you are used to and other sources of danger.
Resort Development
In holiday areas throughout Europe more accommodation and resort facilities are constantly being developed as the demand grows. Neither we nor the property owners/managers with whom we work can accept any responsibility or liability for noise or other inconvenience caused by development work outside the property including road or utility work or installation. Such work can begin without warning. However, when we learn of any work which may affect a property, we will use our best endeavours to advise you if possible prior to your departure.
Sports and Health Facilities and Equipment
Most hotels make charges for the use of tennis and squash courts, mini or crazy golf, table tennis, saunas, massage, water sports and other installations unless specifically stated otherwise. It is normal also to charge for any sports equipment hired.
An increasing number of hotels operate Spa or Health and Beauty centres. In most cases, free entry for guests is limited to use of indoor pools or whirlpools. Details of, and charges for, treatments available are usually available from Hallmark on request or are detailed in hotel information leaflets.
Sun Beds, Chairs, Sun Shades and Towels
At some hotels charges are made for the use of loungers, chairs and parasols, especially when provided at beach clubs or on the beach. A number of hotels are installing large, shaded double-bed type loungers known as Balinese beds. In some cases, these are charged for when standard loungers are not. At hotels where a pool towel service is provided, you may be asked for a refundable deposit, which is generally around € 20.00 per towel.
Travel Delays
We are not involved in arranging flights or other means of transport to your destination. In the event of delay during your journey which may cause you not to arrive on the day specified, you are advised to telephone the property to ensure your accommodation is held for you. Telephone and fax numbers are included with the documents we send to you.
